We are sure you’re going to be happy with our service, but if for any reason you are not we offer a 60 day month back guarantee. That is two full months to try our service and make sure we are providing excellent service. This guarantee applies to shared hosting accounts and reseller accounts only. This is a no hassle guarantee meaning we will refund you the money as long as you qualify. We will ask why you chose to leave so we can fix anything we may have done wrong, but you are not required to answer.
Refunds for add-on such as domain names, SSL certificates, etc are not refundable but you own them and can take them with you. All you have to do is update the name servers or transfer them to a new domain registrar, please note that new domains they cannot be transferred for the first 60 days, this is not our policy.
If the plan you choose has a free domain option and you choose this, if you cancel within the 60 day full money back guarantee, the price of $14.95 will be deducted from the refund, but you will still own the domain name. This means you can keep using it and take it where ever you decide to go. According to ICANN for transfers, The Inter-Registrar Transfer Policy, applicable to all ICANN-accredited registrars, provides that registered name holders must be able to transfer their domain name registrations between registrars. You must wait 60 days after the initial registration or any previous transfers to initiate a transfer.
In order to qualify for the 60 day money back guarantee the following must happen.
You must cancel your account within 60 days from the date of activation.
You must open a ticket with the billing department asking for the refund.